1.Those who can?t take directions graciously have no business giving them.
If you are an irresponsible or argumentative worker who cannot accept instructions from others, you are destined to remain at the bottom of the workforce. Before you can ever hope to manage other people, you must learn to manage yourself and your relationships with others effectively, particularly with those in higher positions in the organization. Unless you can learn how to manage your relationship with your own boss or bosses, you will never be able to manage a relationship with your subordinates.
2.Unless you are an army officer, you can get better results by requests than you can by orders.
Armies spend endless hours training people to follow orders without question. It?s an essential quality in a soldier. In everyday life, however, things don?t work that way. Business, political, and civic leaders have learned that ordinary people will perform exceptional tasks when they are asked-not ordered-to do so. Even when you are managing other people, you will achieve far more if you convert every order to a request. Introductory phrases such as, ?Would you mind . . .? or ?Could I ask your assistance in . . .? or the always effective ?Please . . .? will ensure success far more often than intimidating those who work for you.
3.Cooperation must start at the head of a department if it is expected at the other end. The same is true for efficiency.
In most large organizations, the amount of time and energy that is squandered in interdepartmental rivalry is enormous. Managers who compete with others inside the company waste valuable resources that should be directed at fulfilling the company?s mission to serve its customers better. Worse, a negative, internal focus can cause the company to miss opportunities, the full effect of which may not be realized for months or even years. Whether you are the head of the department or the newest worker on the staff, you can help your company immeasurably by refusing to become embroiled in internal strife. Compete with yourself to do the best job you can do instead of competing with others.
4.Willing cooperation produces enduring power, while forced cooperation ends in failure.
No civilization based upon the unjust treatment of its people has ever endured. A tyrant may force the cooperation of others for a time, but that power is never sustained. Only when people are accorded the respect they deserve do they willingly create and maintain successful organizations and societies. When you build a company or an organization based on fairness and justice for every member, you have built a power that will long endure. The best way to secure the commitment and unending cooperation of others is through the simple application of the Golden Rule. It is the most successful and long-lasting management theory ever developed. When you treat others as you would like to be treated were you in their situation, you will inspire loyalty and enthusiastic cooperation. Set high standards for yourself and others, treat them well, let them do their jobs, and they will perform miracles for you.
5.Your failure may prove to be an asset, provided you know why you failed.
There are a few occasions during our brief time on earth when most of us experience great flashes of insight, great moments of truth that forever change the course of our lives. Most of those experiences result from spectacular failures, not from outstanding successes. It is from the failures that so chagrined and dismayed us that we learn the most lasting lessons. When you are the unwilling recipient of a great moment of truth, extract the useful lessons and then put the entire episode behind you. Learn from your failures, forget about them, and move on to better things.
6.Friendly cooperation will get you far more than unfriendly agitation in any market.
When you treat your competitors with the courtesy and respect you would like, most will respond in kind, and the result is a stable, productive, profitable industry. On the other hand, an industry or market that is composed of vicious, unethical competitors will soon destroy itself. When you are asked how your products and services compare with those of your competitors, speak respectfully and politely about your rivals, but use the question to shift the discussion to your company and your products. Acknowledge others? good points, and then move on. If you complain too much about the competition, prospective customers may wonder what they are missing and refuse to buy until they have compared your products and services with those of others.
7.No one can succeed and remain successful without the friendly cooperation of others.
In today?s interdependent society, it is virtually impossible in any business, profession, or occupation for an individual to achieve great heights of success without the help of others. The best way to get friendly cooperation is to give it. When you make it a practice to encourage others and to help them advance in their careers whenever possible, most will reciprocate when you need their help. Give generously, and you will benefit in kind
8.If you don?t know why you failed, you are no wiser than when you began.
There?s an old adage that those who refuse to learn from history are doomed to repeat it. So it is with our failures. Unless we learn from our mistakes, we are likely to repeat them until we learn from such experiences and correct our course-or give up and accept temporary defeat as permanent failure. Every setback you encounter in life contains valuable information that, if you study it carefully, will eventually lead you to success. Without adversity, you would never develop wisdom, and without wisdom, success would be short lived indeed. When you make a mistake, say, ?That?s good! I?ve gotten that out of the way. I will never do that again.? You will no doubt make other mistakes, but they won?t bother you nearly as much when you treat them as learning experiences.
If you are an irresponsible or argumentative worker who cannot accept instructions from others, you are destined to remain at the bottom of the workforce. Before you can ever hope to manage other people, you must learn to manage yourself and your relationships with others effectively, particularly with those in higher positions in the organization. Unless you can learn how to manage your relationship with your own boss or bosses, you will never be able to manage a relationship with your subordinates.
2.Unless you are an army officer, you can get better results by requests than you can by orders.
Armies spend endless hours training people to follow orders without question. It?s an essential quality in a soldier. In everyday life, however, things don?t work that way. Business, political, and civic leaders have learned that ordinary people will perform exceptional tasks when they are asked-not ordered-to do so. Even when you are managing other people, you will achieve far more if you convert every order to a request. Introductory phrases such as, ?Would you mind . . .? or ?Could I ask your assistance in . . .? or the always effective ?Please . . .? will ensure success far more often than intimidating those who work for you.
3.Cooperation must start at the head of a department if it is expected at the other end. The same is true for efficiency.
In most large organizations, the amount of time and energy that is squandered in interdepartmental rivalry is enormous. Managers who compete with others inside the company waste valuable resources that should be directed at fulfilling the company?s mission to serve its customers better. Worse, a negative, internal focus can cause the company to miss opportunities, the full effect of which may not be realized for months or even years. Whether you are the head of the department or the newest worker on the staff, you can help your company immeasurably by refusing to become embroiled in internal strife. Compete with yourself to do the best job you can do instead of competing with others.
4.Willing cooperation produces enduring power, while forced cooperation ends in failure.
No civilization based upon the unjust treatment of its people has ever endured. A tyrant may force the cooperation of others for a time, but that power is never sustained. Only when people are accorded the respect they deserve do they willingly create and maintain successful organizations and societies. When you build a company or an organization based on fairness and justice for every member, you have built a power that will long endure. The best way to secure the commitment and unending cooperation of others is through the simple application of the Golden Rule. It is the most successful and long-lasting management theory ever developed. When you treat others as you would like to be treated were you in their situation, you will inspire loyalty and enthusiastic cooperation. Set high standards for yourself and others, treat them well, let them do their jobs, and they will perform miracles for you.
5.Your failure may prove to be an asset, provided you know why you failed.
There are a few occasions during our brief time on earth when most of us experience great flashes of insight, great moments of truth that forever change the course of our lives. Most of those experiences result from spectacular failures, not from outstanding successes. It is from the failures that so chagrined and dismayed us that we learn the most lasting lessons. When you are the unwilling recipient of a great moment of truth, extract the useful lessons and then put the entire episode behind you. Learn from your failures, forget about them, and move on to better things.
6.Friendly cooperation will get you far more than unfriendly agitation in any market.
When you treat your competitors with the courtesy and respect you would like, most will respond in kind, and the result is a stable, productive, profitable industry. On the other hand, an industry or market that is composed of vicious, unethical competitors will soon destroy itself. When you are asked how your products and services compare with those of your competitors, speak respectfully and politely about your rivals, but use the question to shift the discussion to your company and your products. Acknowledge others? good points, and then move on. If you complain too much about the competition, prospective customers may wonder what they are missing and refuse to buy until they have compared your products and services with those of others.
7.No one can succeed and remain successful without the friendly cooperation of others.
In today?s interdependent society, it is virtually impossible in any business, profession, or occupation for an individual to achieve great heights of success without the help of others. The best way to get friendly cooperation is to give it. When you make it a practice to encourage others and to help them advance in their careers whenever possible, most will reciprocate when you need their help. Give generously, and you will benefit in kind
8.If you don?t know why you failed, you are no wiser than when you began.
There?s an old adage that those who refuse to learn from history are doomed to repeat it. So it is with our failures. Unless we learn from our mistakes, we are likely to repeat them until we learn from such experiences and correct our course-or give up and accept temporary defeat as permanent failure. Every setback you encounter in life contains valuable information that, if you study it carefully, will eventually lead you to success. Without adversity, you would never develop wisdom, and without wisdom, success would be short lived indeed. When you make a mistake, say, ?That?s good! I?ve gotten that out of the way. I will never do that again.? You will no doubt make other mistakes, but they won?t bother you nearly as much when you treat them as learning experiences.
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